Microsoft 365 Copilot usage analytics

The funnel follows each Copilot seat in six stages, from the invoice to a working habit, and shows where seats drop out. In this sample tenant of 1,000 seats:

Each percentage is the share of the stage before it. In this sample, the largest drop is between Adopted and Embedded: 283 people use Copilot regularly but haven’t made it part of their work. That’s the drop to fix first.

Every seat that stops short of use is priced at its monthly cost. 365TUNE flags seats you can reclaim, dormant seats, and seats on disabled accounts or shared mailboxes, so you can reassign them or drop them at renewal.

It also checks that each Copilot user has an eligible base license, an Exchange Online mailbox and OneDrive. Copilot can’t do much without them.

For idle licenses beyond Copilot, see Unused license detection.

365TUNE shows which departments use Copilot and how often each person prompts, month by month. Group usage by any Entra ID or Active Directory attribute, such as department, cost center, project or location, and see which teams took to Copilot and which stopped after the first month.

The trend starts with Microsoft’s last 180 days on the day you connect, so you can see the rollout so far without waiting for new data.

The users view lists every Copilot user with their tier, prompts, active days, seat age and the apps they use Copilot in. It also shows whether each person’s use is accelerating, steady or slowing. Sort by prompts to find your champions, or by direction to catch people drifting away before their seat goes idle.

Many people use the free Copilot Chat before anyone buys them a license. 365TUNE finds the heavy Copilot Chat users without a Microsoft 365 Copilot license, so the next licenses go to people who already use Copilot every day.

Microsoft describes the report in Microsoft Copilot Chat usage report.

Usage now includes agents as well as prompts. 365TUNE lists every Copilot agent in the tenant with:

• Owner and hosting: who built it and where it runs.
• Model and instructions: what it runs on and what it’s told to do.
• Access and permissions: who can use it and what it can reach.
• Data sources and integrations: which sites, files and connected systems it draws on.

To find overshared content before Copilot and its agents reach it, see Copilot readiness.

1. Connect read-only. Consent to 365TUNE’s read-only app.
2. Scan. It loads Microsoft’s last 180 days of Copilot usage and your Copilot licenses, then keeps every scan for up to 24 months.
3. Review. See the funnel, findings ranked by cost, usage by team and person, and Copilot Chat users without a license.
4. Act. Reassign idle seats, train the teams that stopped, and license the people who already rely on Copilot Chat.

365TUNE turns each Copilot problem into a finding: seats assigned to nobody, seats nobody used, people who went quiet or stopped after a day or two, and people prompting without a seat. Findings are ranked by severity and monthly cost, each with what to do about it and a list of the seats affected that you can export.

Copilot usage analytics needs read-only access to your tenant. 365TUNE reads usage counts and activity dates, never the content of prompts, emails or files. It asks only for the permissions each feature needs, and you choose the level of access you grant. 365TUNE is ISO 27001 certified, has a SOC 2 Type II report and doesn’t use your data for training.